Auto Collision FAQ

No, we take walk-in estimates Monday - Friday 8:00am until 4:30 pm

On average, your estimate will take about 20 minutes.  

Three estimates are a thing of the past, though many insurance agents still tell their customers that.  The truth is that you only need one estimate, and only from the shop you plan to repair the vehicle.  

We can send all the documentation to the insurance company and handle the entire approval process for you.  The only thing we might need from you, if we don’t already have the info from a referral, is a claim number and adjuster contact information.  

The check can simply be endorsed by you and given to us directly.  There is no reason to deposit it in your account first.  

If you do deposit it, that’s okay, but you will be responsible for paying that amount for your repairs. You won’t necessarily get a check, in many cases, an insurance company will opt to pay the shop directly for the entire repair.

We negotiate any changes to the price of repairs directly with your insurance company.  This is called a supplement.  We will ask the insurance company to pay us directly for the supplement, in most cases you don’t need to do anything.  

This allows us to release a finished vehicle to you while we are still waiting on payment from your insurance.   In the rare case that an insurance company sends you payment directly for a supplement, you will be responsible for that amount.   

If you are paying out of pocket, we will contact you directly about any price changes.